Industry news and views from Panacea and our partners.
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Complaints - a business opportunity
When adviser firms think of complaints, it is often difficult to think of anything other than negative consequences. Minds immediately stray towards the Financial Ombudsman Service and some painful administration work.
We dont need no stinking badges 4
Claims management companies have, in the eyes of many in the IFA world, managed to portray a world of plenty to hard pressed consumers in the troubled, distressed worlds of 2020 and 2021.